We’re seeking a sharp, hands-on Onboarding & Operations Specialist based in the Philippines to lead implementation and operational success for DizLog’s key accounts — typically multi-store, franchise, or enterprise clients. You’ll be responsible for ensuring customers are set up efficiently, trained effectively, and supported consistently through their early lifecycle.

This role requires cross-functional coordination across Sales, Product, and Support to deliver a world-class onboarding experience and smooth operations post-implementation.

• Serve as the main point of contact for key accounts during onboarding.
• Understand customer goals and business processes to configure DizLog (POS, accounting, inventory, payroll, etc.) accordingly.
• Coordinate the setup of BIR compliance (POS and CAS), tax settings, and device integration (e.g., printers, cash drawers, weighing scales).
• Support multi-location setup, import of SKUs, chart of accounts, and migration of historical data as needed.
• Deliver live or virtual training sessions for cashiers, store managers, and head office users.

• Track and manage go-live timelines and ensure minimal disruption to operations.
• Proactively monitor client health post-onboarding and identify risks early.
• Coordinate resolution of issues with Product, Support, and Engineering teams.
• Establish internal SOPs for recurring client needs (e.g., menu updates, device replacements, VAT/BIR changes).
• Provide quarterly account reviews and success reports for priority clients.

• Maintain standardized onboarding workflows and documentation for high-touch clients.
• Capture product feedback and collaborate with the product team to improve enterprise features.
• Suggest improvements to tools and processes (e.g., CRM, onboarding automation, asset tracking).

• 2–4 years in onboarding, implementation, customer success, or operations roles.
• Strong knowledge of Philippine retail or F&B operations (multi-branch/franchise setups preferred).
• Familiarity with POS, accounting systems, and BIR compliance requirements (POS & CAS).
• Proven experience in managing high-value or multi-location accounts.
• Ability to troubleshoot hardware/software issues and explain product features clearly.
• Excellent communication in English and Filipino; comfortable presenting to client stakeholders.

• Background in ERP, POS, Accounting or SaaS solutions for SMEs.
• Previous work with mall chains, large retailers, or franchises.

• Be part of the digital transformation of thousands of SMEs across Southeast Asia.
• Take ownership of strategic client relationships and make a measurable impact.
• Work with a local and regional team that values initiative and execution.
• Attractive pay package, remote work and growth opportunities
• Get exposure to product, process, and growth operations beyond just support.

Please refer to job description.