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• Provide exceptional customer service via various channels, including email, chat, and phone.
• Actively listen to customer inquiries and resolve issues in a timely manner.
• Maintain comprehensive knowledge of company products and services to provide accurate assistance.
• Document customer interactions and feedback in the customer relationship management (CRM) system.
• Collaborate with team members to improve processes and enhance customer satisfaction.

Requirements

• Job Title: Customer Support
• Responsibilities and Duties: Strong understanding of customer service principles and practices.
• Qualities and Traits: Excellent communication skills, both written and verbal.
• Qualities and Traits: Empathy and patience in handling customer inquiries.
• Qualities and Traits: Ability to work independently and manage time effectively.
• Working Conditions: Comfortable working in a remote and virtual environment.