Delivering proactive IT support and network reliability through hands-on Level 1 & Level 2 troubleshooting, Cisco networking, and SonicWall firewall expertise.

We are seeking a highly motivated and skilled IT Support Technician to provide Level 1 and Level 2 technical support within a managed services environment. This role focuses on end-user support, Cisco switch maintenance, and SonicWall firewall management. The ideal candidate will have a solid background in troubleshooting hardware, software, and network issues, along with hands-on experience managing Cisco and SonicWall devices. This is a client-facing role that requires excellent communication, attention to detail, and the ability to work independently within a fast-paced IT support framewor

k.
KEY RESPONSIBILIT

IESEnd-User Support (Level 1 & Leve

• l 2Provide technical support for desktops, laptops, printers, and common software applicati
• onsTroubleshoot and resolve network connectivity issues; escalate complex incidents as necess
• aryManage support tickets and document actions, resolutions, and communication thoroug
• hlySupport onboarding and offboarding procedures, including device setup and configurat

ion
Cisco Network Sup

• portMonitor and maintain Cisco switches and associated networking hard
• warePerform basic switch configuration, VLAN tagging, and port manage
• mentDiagnose and support connectivity issues, working with onsite personnel when requ

ired
SonicWall Firewall Manag

• ementMaintain SonicWall firewall systems for optimal uptime, performance, and sec
• urityAssist with firewall rule creation, VPN setup, and access policy enforc
• ementMonitor logs, escalate threats or issues as needed, and ensure device configuration backups are up to

date
System Monitoring & Maint

• enanceUtilize RMM tools to monitor infrastructure health and respond to system
• alertsConduct routine health checks and scheduled maintenance
• tasksEnsure all endpoints are protected with up-to-date security software and pro

tocols
QUALIFI

• CATIONSHands-on experience with Cisco switching environments and SonicWall firewall p
• latformProven ability to independently perform Level 1 and Level 2 technical support
• dutiesFamiliarity with RMM tools, remote support systems, and ticketing pl
• atformsStrong troubleshooting and communication skills, with attention to documentation and

detail
Why

• Join Us?Thriving Work Culture – Be part of a Healthy, Supportive, and Inclusive Environment recognized as a Great Place to Work™ for three consecuti
• ve years Innovative Company – Collaborate with forward-thinking professionals delivering cutting-edge solutions across dive
• rse induLeadership Opportunities – Take the lead and grow in a fast-paced, high-growth setting where your contributions mak
• e a realCareer Growth – Enjoy competitive compensation and clear pathways for career development and internal
• mobilityCollaborative Team – Work in a progressive, team-oriented culture that values initiative
• and innoWork-Life Balance – Benefit from 21 leave credits and observance of all client-based
• holidaysComprehensive Healthcare – Receive HMO coverage with options to include de
• pendentsGlobal Exposure – Gain valuable experience working with world-class leaders and inter
• national Competitive Salary – Be rewarded for your skills and performance with a salary package that reflects you

r value.
Ready to take your sales career to the next level? A

Please refer to job description.