The IT Technical Support Specialist is responsible for providing technical assistance and support to end users. This includes diagnosing and troubleshooting hardware, software, and network-related issues, ensuring optimal system performance, and assisting in the implementation of IT solutions.

Technical Support:

• Provide timely and accurate troubleshooting for hardware, software, and network-related issues.
• Respond to help desk requests via phone, email, or in person.
• Assist in the installation and configuration of computer systems, software, and peripherals.

System Maintenance:

• Perform routine maintenance tasks, such as software updates, system patches, and hardware checks.
• Monitor and maintain the company’s IT infrastructure, ensuring that systems are secure and operational.

User Assistance and Training:

• Offer guidance and training to end-users on software, hardware, and network tools.
• Assist with troubleshooting and resolving issues related to email, printing, network connectivity, and more.

Documentation and Reporting:

• Maintain detailed records of all technical issues and their resolutions in the help desk system.
• Generate reports related to system performance, support requests, and common problems.

Collaborate with IT Team:

• Work closely with other IT professionals to identify and resolve complex technical issues.
• Assist in system upgrades, migrations, and implementing new technologies.

• Trustworthy and with pleasing personality
• High School Graduate, ALS ,Senior/Junior High or Higher
• With experience is a plus or w/o experience as long as willing to be trained
• Can work shifting schedule, flexible hours including weekends or holiday
• Physically fit
• With valid original barangay and police clearance
• Good with customer service is an edge
• Detail-oriented, and good with customers