IT Service Desk | ₱30K Package + Chance to get P25,000 SIGN-ON BONUS !
J-K Network Services
Job Description
Benefits
Employee Recognition and Rewards
Employee Recognition Program
Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Others
Company Social Events, Office Parties
Time Off & Leave
Sick Leave
Description
We are hiring 30 Service Desk Analysts to provide hardware and software support in a BPO environment. The role includes ticket management, and issue resolution following strict helpdesk policies.
Position: IT Service Desk
Industry: BPO industry
Salary: Up to Php 30,000 package
Work Location: Eton Centris, Quezon City
Work Arrangement: Work on site
Work schedule: Shifting
Job Responsibilities:
- Provide hardware and software support via calls, emails, chat, and portal.
- Accurately log and track service tickets following IT helpdesk policies.
- Diagnose and resolve basic hardware, network, and software issues.
- Ensure compliance with SLA, TAT, and service metrics.
- Escalate unresolved issues as per the helpdesk framework.
- Maintain records of issues, resolutions, and customer updates.
Requirements
At least 6 months of Service Desk experience (BPO preferred)
Hardware/software troubleshooting skills
Willing to work in shifting schedules
Willing to work on site
Noel J-K Networks
RecruiterJ-K Network Services
Active within three days
Working Location
Quezon. Quezon, Philippines
Posted on 09 May 2025
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