Customer Service Assistant (Pasig)

Hunter's Hub Inc.

$354-443[Monthly]
On-site - Pasig1-3 Yrs ExpBachelorFull-time
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Job Description

Description

  •  Responsible for directly interacting with customers by efficiently answering post sales inquiries , complaints , resolving issues , processing orders , maintaining customer records and ensuring a positive experience through effective communication and problem solving skills. 
  •  Build and maintain a solid relationship with customers by ensuring that their needs and concerns are addressed promptly and professionally by providing exceptional services and support. 
  •  Promote and upsell products and services based on customer's needs
  •  Provides support to all internal and external clients 
  •  Escalate complex or unresolved problems to appropriate business units when necessary 
  •  Achieve agreed upon sales quota /target 
  •  Monitors customer satisfaction level

Requirements

  •  Bachelor’s Degree in Business Administration or any field but preferably IT-related course
  •  With at least one (1) year experience in Customer Service
  •  Good verbal and written communication skills
  •  Has the ability to handle challenging customer situations and alleviate conflicts 
  •  Able to work under pressure and meet deadlines 
  •  Strong attention to details with high accuracy in data entry 
  •  Knowledgeable in Customer Relationship Management (CRM) system
  •  Proficient in MS Word and MS Excel
  •  Effective time management and strong interpersonal skills 
  •  Technical knowledge is an advantage 
  •  Must be willing to go beyond the normal working hours including weekends
English LanguageCustomer Service
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Ramon Domanais

Recruitment SpecialistHunter's Hub Inc.

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Working Location

Remax International Inc. Bo. Kapitolyo, 18 United St, Pasig, 1603 Metro Manila, Philippines

Posted on 28 February 2025

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