Job Description: Customer Relations Officer (Automotive Industry)

Role Summary:

The CRO serves as the dealership’s goodwill ambassador, ensuring customer satisfaction across sales and after-sales services. They act as the primary liaison between the company and its clients, resolving concerns, promoting loyalty, and enhancing the overall customer experience.

Key Responsibilities:

• Greet and assist customers in the showroom and service areas with professionalism and warmth
• Address inquiries, complaints, and feedback promptly and empathetically
• Coordinate with sales, service, and administrative teams to resolve customer concerns
• Monitor customer satisfaction surveys (e.g., CSI, SSI) and generate reports
• Facilitate post-sale follow-ups, thank-you letters, and special occasion greetings
• Promote dealership programs, events, and loyalty initiatives
• Maintain accurate records of customer interactions using CRM systems
• Support marketing efforts through customer engagement and feedback collection

Education

Bachelor's degree in Business, Marketing, Communications, or related field

Experience

1–3 years in customer service; automotive or hospitality background preferred

Technical Skills

Proficiency in CRM tools, Microsoft Office, SAP, and Google Workspace

Soft Skills

Excellent communication, empathy, problem-solving, and time management

Traits

Detail-oriented, proactive, adaptable, and committed to customer satisfaction

Language

Strong written and verbal English; Filipino fluency is a plus