Job Summary:

We are looking for a Customer Support Representative to manage customer queries and complaints. The candidate will also be asked to answer initial and after sales inquiries, modifications, and escalate complaints across multiple communication channels and technical questions revolving around the products and software. To do well in this role, you need to be able to remain calm when customers are frustrated and have experience working with computers. Duties and responsibilities generally include answering chat, calls, emails and responding to customer questions and complaints.

• Answer initial and after sales inquiries.
• Ability to do live chat initially but can progress to voice if necessary.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Update internal database with information about technical issues and useful discussions with customers.
• Identifying common problems and escalating them to the management, along with possible suggestions for improvement, wherever possible.
• Experience analyzing and optimizing the existing processes in the Customer Success department.
• Maintain a polite, helpful, and professional manner always.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Ensure customer satisfaction and provide professional customer support.
  
  

Requirements/Skills Needed:

• At least 3 years of experience in a customer service role such as customer success, customer support or similar roles.
• Experience using CRM or relevant software and application.
• Deep understanding of customer concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed.
• Can multitask, work towards deadlines, and prioritize tasks effectively.
• Proficient with MS Office software.
• Experience in multi-tasking, in a high volume environment.
• Strong creative, computer, and interpersonal skills.
• Excellent written and verbal English communication skills.

Additional Job Details:

Set-up and Location: Onsite

Work Schedule: 9:00 AM to 06:00 PM AEST (08:00 AM - 05:00 PM PH Time)

Employment Type: Full-time

All interviews and other hiring requirements are done virtually or through video calls or emails.

Join Us and Enjoy!

• HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
• Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)

• Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more!

Why Join Staff Domain?

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At Staff Domain, we are not just another staffing company—we are rapidly growing and transforming the way businesses leverage global talent. We offer a vibrant and collaborative work culture that thrives on innovation, excellence, and continuous learning. With offices in the Philippines, South Africa, India, and beyond, we are a truly global company that embraces diversity and encourages the sharing of ideas. We take pride in our dynamic and supportive work environment, where you’ll have access to cutting-edge technology and tools to help you excel in your role. As a member of our team, you’ll be part of a high growth organization that invests in its people and offers exceptional opportunities for career advancement. Staff Domain is the perfect place for driven, ambitious individuals who are eager to make an impact in a rapidly expanding industry.

Join us as we shape the future of global staffing solutions!

Please refer to job description.