Customer Service Representative
Metacom Careers
Job Description
Benefits
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Health Care On-Site, Life Insurance, HMO
Time Off & Leave
Family Medical Leave, Sick Leave, Volunteer Time Off
Work-Life Balance
Flexible Hours
Description
- Manage customer inquiries, resolve issues, and ensure satisfaction.
- Provide exceptional customer service support via phone, email, and chat.
- Resolve inquiries and complaints efficiently and effectively.
- Maintain a positive attitude and professionalism at all times.
- Document customer interactions accurately in the system.
- Work collaboratively with team members to achieve departmental goals.
Requirements
- Educational Qualifications: Bachelor’s degree preferred in any field.
- Experience Level: 1-3 years of experience in customer service or call center roles.
- Skills and Competencies: Proficient in English, excellent customer service, strong problem-solving abilities, and technical skills.
- Working Conditions: Office environment, may involve shift work.
- Qualities and Traits: Strong communication skills, empathy, patience, and adaptability.
Brian Lamban
HR ManagerMetacom Careers
Active within three days
Working Location
Bridgetowne Destination Estate. Eulogio Rodriguez Jr. Ave, Quezon City, Metro Manila, Philippines
Posted on 30 April 2025
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