Customer Service Representative
Flexicon Solution Inc
Job Description
Description
- Provide high quality customer service by answering customer inquiries efficiently and politely with correct and complete information and redirect them where appropriate.
- Provide first level support for all technical and functional queries related to website and mobile application.
- Actively listen to customer feedback, suggestions, and concerns, and communicate them to the appropriate teams for further improvements.
- Collaborate with technology teams, to ensure customer satisfaction and continuous improvement.
- Continuously learn to keep up-to-date with changes and developments to services and procedures.
- Maintain confidentiality of the company’s customers and data.
- Agree to work in shifts and adapt to the company's scheduling
- Keep abreast with the latest changes to any of the company’s procedures and new policies.
- Handle sudden rush of inquiries, stressful periods, and customer pressure.
- Adhere to the shift schedule and avoid tardiness.
Requirements
- Bachelor's degree.
- Fluent in English.
- Advanced troubleshooting and multi-tasking skills.
- Strong client-facing and communication skills.
- Should be a team player with an aptitude for customer service.
- Experience in the information technology is a plus.
JENNY DE JESUS
HR OfficerFlexicon Solution Inc
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Working Location
The Enterprise Center Tower 1. The Enterprise Center Tower 1, Paseo de Roxas, Legazpi Village, Makati, 1226 Metro Manila, Philippines
Posted on 20 May 2025
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