• Assist clients with account-related queries and ensure a smooth resolution to their concerns.
• Troubleshoot, replicate, and resolve technical issues.
• Escalate complex issues to the appropriate engineering team.
• Maintain detailed records of all interactions, issues, and resolutions in ClickUp, ensuring comprehensive documentation.
• Take ownership of assigned tasks and exhibit a proactive approach and initiative in addressing challenges.

Our ideal candidate should have:

• Minimum of 2 years of strong experience in Technical Support or related roles.
• Must have strong experience in the gaming or online casino industry.
• Excellent troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to adapt to a dynamic and fast-paced work environment.
• A proactive attitude, initiative, and a strong sense of task ownership.