Outsourced Staff Happiness Manager (Hybrid

Staff Happiness Manager (Hybrid - Eastwood Site)

Outsourced

Negotiable

On-site - Quezon City3-5 Yrs ExpDiplomaFull-time

Description

Job Summary

We are looking for a Staff Happiness Manager to join our team.

Job Description

About the Role

At Outsourced, we believe that happy staff = high retention and exceptional brand reputation. We're seeking a Global Staff Engagement & Happiness Manager to own the happiness experience of our 1,000+ home-based staff across 6 countries. This role is all about scalable online engagement that builds connection, recognition, and joy across time zones. You'll ideate and lead virtual programs and initiatives that drive our eNPS (employee Net Promoter Score), boost Glassdoor ratings, and reinforce Outsourced as a Great Place to Work. From mental wellness sessions to fun online contests to spotlighting staff success stories, you'll be the person behind the scenes ensuring every remote staff member feels seen, heard, and valued.

Key Responsibilities

Develop and execute a year-round calendar of virtual engagement events (e.g., wellness sessions, trivia, virtual games, cultural celebrations, recognition programs)
Build and run scalable campaigns that connect global home-based staff to our company culture
Own and monitor the eNPS (employee happiness index) and Glassdoor reviews, responding to feedback and implementing improvements
Work closely with the Talent Marketing team to align staff stories with external employer branding efforts
Drive and measure staff retention initiatives through regular surveys, engagement metrics, and feedback loops
Partner with HR, IT, and Communications to ensure seamless execution of global online experiences
Keep your finger on the pulse of global best practices in remote employee engagement and evolve our strategy accordingly
Manages internal communication (advisory) (calamities, engagement etc.)

What We’re Looking For Experience

3–5+ years in employee engagement, event management, HR, or culture-focused roles
Proven success in remote-first engagement or in companies with large home-based or globally distributed teams
Background in event planning, staff wellness, or community building is a big plus
Bonus: Experience in BPO, staffing, or global service companies

Skills:

Creative, empathetic, and proactive mindset
Strong communication and storytelling skills
Excellent project management and coordination ability across countries and time zones

Work location:

18th Floor, Citibank Square, Eastwood City Cyberpark, Quezon City, 1110 Metro Manila
Hired staff are expected to report in the office at least twice a week (remaining working days are WFH)
Should have a strong internet connection (minimum of 20 MBPS)

Why Join Us

You’ll have the freedom to design and run a happiness-first program that truly matters. At Outsourced, we don’t just talk about culture we invest in it. You’ll be the heartbeat of our remote staff experience, helping build one of the most loved workplaces in offshore staffing.

By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.