Casa Bella Home and Living distributes select world-class European furniture brands in the Philippines. For over a decade, we have earned the trust and appreciation of discerning clients who seek the finest pieces to elevate their spaces. Our portfolio includes renowned brands such as Cassina, Kettal, Moroso, Henge, Cattelan Italia, cc-tapis, and many others, each known for their exquisite design, impeccable craftsmanship, and enduring quality.

Responsibilities

• Customer Onboarding - This includes complete capture of customer data, records and or history of orders.
• Delivery Follow up - Was it on time? Were all items delivered? Working together with PMs and logistics team to keep track of this.
• Order Concerns - Items with defects and or need repair.
• Warranty Claims - After number of years (scratches, broken parts, missing pieces).
• Return / Exchanges - Wrong dimensions change preferences.
• Spare Parts Request
• Customer Feedback / Customer Satisfaction Follow up

Qualifications

• Graduate of any four-year course, preferably with a Bachelor's degree in Business Administration or a related field.
• Proven experience in after-sales service, customer service, or a similar role
• Strong communication and interpersonal skills
• Detail-oriented, organized, and able to multitask
• Strong commitment to customer satisfaction
• Applicants must be willing to be assigned in Makati Area
• With good communication skills

Please refer to job description.