We are seeking a highly motivated and results-driven Premium Sales Recovery & Upsell Specialist with extensive experience in sales recovery, particularly in Abandon Cart programs. This role involves actively reaching out to potential customers who have shown interest in products or services but did not complete the purchase. The ideal candidate will have a strong track record in converting abandoned carts into successful sales, using their excellent communication skills and persuasive techniques to engage customers.

The ideal candidate will have a proven track record in outbound sales, with experience in recovery programs and an ability to adapt their sales pitch to meet customer needs. Familiarity with CRM systems, e-commerce platforms, and a strong understanding of customer behavior

are essential.

• Contact potential or existing customers to inform them about our products or services using scripts.
• Implement targeted Sales Recovery strategies focused on abandoned and declined orders to recover lost sales and boost revenue
• Answer customer questions and provide detailed product information.
• Tailor sales pitches to specific customer needs, overcoming objections to close sales.
• Understand customer requirements and ensure a high close rate.
• Enter and update customer information accurately in the database.
• Process orders efficiently and ensure accuracy in all sales-related tasks.
• Handle customer grievances professionally to preserve the company's reputation.
• Consistently meet or exceed sales quotas, going the extra mile to facilitate future sales.
• Maintain detailed records of calls, sales, and customer feedback for analysis and improvement.

• 2+ years of proven experience in outbound sales, with a strong emphasis on Sales Recovery, including abandoned cart and declined order follow-up programs
• A solid track record in upselling, consistently increasing order value and improving customer retention through effective objection handling and opportunity spotting
• Demonstrated success in closing high volumes of sales, especially in hard selling and upsell-driven roles
• Excellent communication, negotiation, and persuasion skills that lead to consistent conversions
• Fluency in English, both spoken and written, with the ability to explain product benefits clearly and confidently
• Proficient in using CRM software and telephone systems to manage pipelines and sales performance
• Quick to learn new products and services, with the ability to articulate their value to different customer segments
• Resilient and results-driven, able to thrive in a high-pressure, fast-paced sales environment while maintaining quality and professionalism

Commission: Earn 2-4% of your total net sales each month — the more you close, the more you earn!

Salary: $600/month, based on experience and qualifications.