Process & Quality Systems Lead

The Process & Quality Systems Lead is responsible for driving process improvements, conducting operational audits, and leading quality control initiatives across the organization. This role ensures that workflows in logistics, merchandising, finance, and store operations are efficient, compliant, and aligned with company standards. The position should also be familiar with Six Sigma methodologies, support ISO 9001 certification, and ensure accurate documentation and reporting to enhance overall business performance.

Responsibilities

Process Improvements

• Analyze and optimize workflows across logistics, merchandising, finance, and store data automation
• Lead initiatives to improve efficiency, reduce waste, and enhance productivity using tools such as SAP, Power Automate, and Excel scripting
• Collaborate with department heads to pilot and implement process upgrades

Process Audits

• Develop and maintain audit frameworks for operational compliance and performance
• Conduct regular audits across departments to ensure adherence to SOPs
• Document findings and drive corrective actions

Quality Control

• Define and monitor quality standards for data accuracy, product handling, and service delivery
• Oversee quality checks in store visit reports, expiry tracking, RTV handling, and distribution performance
• Work closely with merchandisers and supervisors to ensure consistent quality across 400 stores and 1,000 hotel/restaurant clients

Six Sigma & ISO Certification

• Apply Six Sigma methodologies to reduce process variation and improve quality
• Train and mentor teams on Six Sigma tools (DMAIC, root cause analysis, control charts)
• Develop a roadmap for ISO 9001 certification, including documentation, gap analysis, and audit preparation
• Coordinate with external consultants and certifying bodies

Documentation & Reporting

• Maintain centralized dashboards and visual reports for management review
• Document process changes, audit outcomes, and quality metrics for continuous improvement tracking