Responsibilities

• Extract and aggregate data from various sources (CRM, telephony systems, and internal databases).
• Create daily, weekly, and monthly performance reports for stakeholders.
• Identify trends, outliers, and patterns in data to provide recommendations for operational improvement.
• Develop and maintain automated reporting templates to reduce manual work and human error.
• Audit data regularly to ensure 100% accuracy and integrity.
• Work closely with Operations Managers and Team Leads to define reporting requirements.

Job Requirements

• At least 1–2 years of experience in a reporting or data analysis role, preferably within a BPO/Call Center environment.
• Proficiency with VLOOKUP, Pivot Tables, Power Query, and complex formulas.
• Visualization Tools: Basic to intermediate knowledge of Power BI, Tableau, or Google Data Studio.
• Technical Basics: Familiarity with SQL or VBA is a significant advantage.
• Ability to translate complex numbers into simple, clear narratives.
• Strong verbal and written English skills for presenting findings to leadership.