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Valor Global Inc.
BPO & Call Center
>1000 Employees
0Jobs1Boss
Diverse TeamOpen CommunicationYoung & Dynamic TeamFriends Outside Work
About
Culture and life
About Company
Core Mission & Philosophy Valor Global operates on the principles of Conscious Capitalism, focusing on a higher purpose beyond just profit. The company’s culture is built around "Leading with Heart," which emphasizes the well-being of its employees (whom they call "Valorians") and the success of its stakeholders. Their mission is to transform ordinary business interactions into extraordinary customer experiences. Key Service Offerings Valor Global specializes in complex, high-retention service models utilizing LEAN methodologies to drive efficiency and quality. Their primary services include: Customer Care & Account Management: Specialized programs for NPS (Net Promoter Score) and CSAT (Customer Satisfaction) improvement. IT Managed Services: Support based on ITIL standards, including 24/7 Service Desk and technical support. BPO Solutions: Billing, first-party collections, and customer survey programs. Digital Transformation: Leveraging AI, automation, and cloud technology to streamline operations for their clients. Global Footprint To provide the best balance of cost and quality, Valor Global utilizes a "Follow the Sun" support model with a presence in key international hubs: United States: Headquarters in Scottsdale/Phoenix, AZ, with additional sites in Idaho and other regions. Costa Rica: Centrally located in the America Free Zone (Heredia) to provide nearshore support. Philippines: Strategically located in Bonifacio Global City (Taguig) and Biñan (Laguna) for high-scale offshore operations. Corporate Responsibility The company is widely recognized for its Dream Manager Program, a unique initiative designed to help employees achieve their personal and professional goals. This focus on employee development has led to industry-leading retention rates, which directly translates to more consistent and knowledgeable service for their clients.
Company overview
Company size>1000 Employees
IndustryBPO & Call Center
Financing stageSeries A
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Address

4th Floor, Southwoods Office Tower, Southwoods City, 83J2+F6P, Enterprise Ave, Biñan, Laguna, Philippines

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