• Supervise and manage the customer service team to ensure high-quality service delivery.
• Address customer inquiries and resolve issues efficiently to enhance satisfaction.
• Train and mentor team members on best practices in customer service.
• Monitor service metrics and prepare reports for management review.
• Implement strategies to improve service processes and customer interaction.

Requirements:

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 1 years in customer service (Not necessarily BPO)
• Skills and Competencies: Strong communication and interpersonal skills
• Qualities and Traits: Leadership abilities and a customer-focused mindset
• Responsibilities and Duties: Ability to manage multiple tasks and prioritize effectively
• Working Conditions: Fast-paced environment with potential for high-stress situations