Customer Service Representative
Metacom Business Process Outsourcing Solution Inc.
Job Description
Benefits
Allowances
Meal Allowance
Employee Recognition and Rewards
Annual Appraisal, Incentives
Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Accidental Death & Dismemberment Insurance, HMO
Perks Benefits
Annual Company Trip
Professional Development
Job Training
Time Off & Leave
Birthday Leave, Family Medical Leave, Sick Leave, Vacation Leave
Description
- Assist customers with inquiries and resolve issues promptly.
- Provide information about products and services over the phone, email, and chat.
- Maintain customer satisfaction and build rapport through effective communication.
- Document interactions and feedback in the customer service database.
- Collaborate with team members to improve processes and service delivery.
- Educational Qualifications: A Diploma in a relevant field is required.
- Experience Level: Less than 1 year of customer service experience preferred.
- Skills and Competencies: Excellent communication, problem-solving skills, and proficiency in relevant software.
- Working Conditions: Can involve a mix of office and remote environments, with flexible hours.
- Qualities and Traits: Patience, empathy, strong interpersonal skills, and a positive attitude are essential.
agapito elizabeth
HR OfficerMetacom Business Process Outsourcing Solution Inc.
More than ten replies today
Working Location
3-5, Science Hub Tower 4, G3J3+83G McKinley Hill Cyberpark, Campus Avenue, Taguig City, 1634 Metro Manila, Philippines
Posted on 10 September 2025
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