A Customer Service Representative (CSR) in a call center handles customer inquiries, resolves issues, and provides support to ensure customer satisfaction. Their responsibilities include answering calls, providing product/service information, processing orders, and assisting with technical issues, all while following established scripts and guidelines. CSRs may also be involved in sales, upsells, and collecting customer feedback.

Key Responsibilities:

Answering Incoming Calls: CSRs handle a high volume of calls, addressing customer inquiries, complaints, and requests. 

Providing Information: They provide accurate and up-to-date product and service information to customers. 

Resolving Issues: CSRs effectively address and resolve customer issues, including technical problems and complaints. 

Processing Orders: They may be responsible for processing orders, returns, and refunds. 

Escalating Issues: When necessary, they escalate complex issues to appropriate departments or managers. 

Maintaining Records: CSRs maintain accurate records of customer interactions and transactions within the company's CRM system. 

Following Scripts and Guidelines: They adhere to scripts and guidelines to ensure consistent and efficient service. 

Collaborating with Other Teams: They may collaborate with other departments to resolve customer issues. 

Providing Feedback: CSRs may provide feedback to management on customer issues and trends. 

Meeting Performance Targets: They strive to meet or exceed performance targets, such as call volume, resolution time, and customer satisfaction scores. 

Upselling and Sales: Depending on the call center's focus, CSRs may also be responsible for upselling products and services. 

High School Graduate ( Old Curriculum )

Senior High School Graduate

College Undergraduate ( any Course )

College Graduate ( Any Course )

With Or Without Call center Experience

Good Communication skills