We are seeking a skilled and customer-oriented Sr. Associate – Operations to support our Travel Account. The ideal candidate must have experience with GDS, particularly Sabre and Amadeus, and be capable of handling complex travel arrangements while delivering top-tier customer service.

You will be responsible for managing flight bookings, cancellations, and modifications, as well as providing accurate travel advice and support to customers in a fast-paced environment.

• Handle end-to-end travel bookings using GDS platforms (Sabre/Amadeus).
• Assist customers with flight inquiries, changes, cancellations, and special requests.
• Provide accurate fare quotations and travel information.
• Resolve booking issues and escalate complex concerns when needed.
• Maintain up-to-date knowledge of airline policies, procedures, and industry standards.
• Deliver outstanding service and maintain a high level of customer satisfaction.
• Work collaboratively with team members and support travel operations efficiently.

• Must be a High School Graduate (at minimum)
• At least 1 year of GDS experience required (Sabre and Amadeus preferred)
• Proficient in GDS commands and systems
• Excellent communication and customer service skills
• Must be willing to work on-site
• Ability to work under pressure and manage time effectively
• Must be able to start immediately

Application Process:

1. Initial Interview: Over the phone
2. Assessment: Virtual
3. Final Interview: May be conducted onsite or virtually