Job Summary:

We are seeking a friendly, detail-oriented Customer Service Representative to join our team. The ideal candidate will be responsible for providing excellent customer support via phone, email, live chat, or in-person. You will be the first point of contact for customers, resolving inquiries, processing orders, and ensuring a positive customer experience.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, live chat, or social media.
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.
• Process orders, forms, applications, and requests accurately.
• Maintain a thorough understanding of company products, services, and policies.
• Keep records of customer interactions, transactions, comments, and complaints.
• Escalate complex issues to the appropriate internal teams when necessary.
• Provide feedback on customer trends to help improve the customer experience.
• Meet or exceed individual and team performance metrics (e.g., response time, satisfaction ratings).



Requirements:

• High school diploma or equivalent (Associate's or Bachelor's degree is a plus).
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices (e.g., Zendesk, Salesforce, or similar).
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.
• Positive attitude and a problem-solving mindset.
• Fluent in [English/Other languages, if applicable].

Preferred Qualifications:

• Experience in [industry, e.g., e-commerce, SaaS, healthcare].
• Multilingual skills are a plus.
• Basic technical troubleshooting skills.

Working Conditions:

• Strictly on-site

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement savings plan
• Employee discounts
• Career advancement opportunities