Customer Service Representative

HCL Technologies Ltd.

$717-807[Monthly]
On-site - Taguig1-3 Yrs ExpBachelorFull-time
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Job Description

Benefits

  • Allowances

    Meal Allowance, Transportation Allowance, Medical Reimbursement

  • Employee Recognition and Rewards

    Performance Bonus, Annual Appraisal, Employee Recognition Program

  • Government Mandated Benefits

    13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    Accidental Death & Dismemberment Insurance, Dental Insurance, Life Insurance, HMO

  • Time Off & Leave

    Sick Leave, Vacation Leave

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Description


Manage administration of billing activities for an assigned group of accounts to improve customer experience, provide sales support and AR resolution and ensure billing accuracy and completeness. CBM I position supports primarily Priority level II & III contracts.


Main Activities of the role

  • Engage with Delivery VP’s on critical customer requirements and escalations
  • Participate in client meetings/discussions on billing related activities
  • Key client liaison Interface for Billing to Cash
  • Manage collection and accuracy of invoice presentment requirements including:

o IPSOW consultation

o Presentment set up and maintenance – IM, eBap, EIPP, PO and special references

o Address Special Handle processing and requirements

  • Consult on post invoice questions/confirmations to confirm requirements have been met
  • Interface with Operation to enhance processes to prevent recurring defects
  • Collections interface to facilitate invoice payment within terms to reduce impacts of

o Cash aging

o Stop Service

o DSO

  • Interface with Inquiry team on issue resolution
  • Adherence to key/compliant guidelines and performance measures


PRIMARY FUNCTIONS

  • Supports new business billing set up and implementation
  • Consults with internal Sales and Delivery management groups (CM’s, SOM’s, SDM’s and Delivery VP’s) to advise on solutions to address customer billing requirements
  • Engages with external client management groups to understand and document billing requirements
  • Supports existing business and retention efforts as key client liaison Interface for Billing to Cash management groups; 50% of time spent interacting with internal customer meetings.
  • Ability to project problems with development and execution of appropriate countermeasures for swift problem resolution
  • Manage collection and accuracy of pre invoice presentment requirements including:
  • IPSOW consultation
  • Presentment set up and maintenance – IM, eBap, EIPP, PO and special references
  • Special Handle processing and requirements
  • Consults with Customer or internal partners on post invoice questions/confirmations to ensure that established billing requirements have been met (1st invoice reviews)
  • Interface with Operation to enhance processes to prevent recurring defects
  • Interface for Collections and other business partners to facilitate invoice payment within terms to reduce impacts of
  • Cash Aging
  • DSO

Adherence to key/compliant guidelines and performance measures

Requirements

  • Has billing experience for minimum 1 yr
  • Fluent in English, both written and verbal 90% or above  
  • Strong organizational,  time management and follow up skills 
  • Ability to interpret contractual T’s & C’s 
  • Proficiency with Microsoft Office to include Word, Outlook, Excel, and OneNote 
  • Minimum Excellent customer service, interpersonal and communications skills 
  • Minimum Ability to handle multiple priorities/tasks in a fast paced work environment 
  • Individual contributor role with ability to utilize solid judgement and independent thinking 


Customer ServiceBillingFinancialCommunication Skills
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Marjorie Dreu

RecruiterHCL Technologies Ltd.

Active within three days

Working Location

McKinley Cyberpark, Science Hub, Campus Ave, cor Turin St, Taguig, 1634, Philippines

Posted on 05 June 2025

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