Customer Service Representative
Metacom Careers
Job Description
Benefits
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Time Off & Leave
Vacation Leave, Volunteer Time Off
Description
- Provide exceptional customer service via phone, email, and chat.
- Resolve customer inquiries and issues promptly and efficiently.
- Maintain a positive and professional demeanor in all interactions.
- Document customer interactions accurately for future reference.
- Collaborate with team members to improve service processes.
- Stay updated on product knowledge to provide accurate information.
Requirements
- Job Title: Customer Service Representative
- Educational Qualifications: Bachelor’s degree in any field.
- Experience Level: Less than 1 year of experience in customer service or related fields. or 1 year CSE sales.
- Skills and Competencies: Proficient in English, excellent customer service skills, strong technical abilities, financial literacy, sales pitching, and familiarity with sales pipelines.
- Responsibilities and Duties: Assist customers, resolve inquiries, support sales efforts, and manage interactions through various channels.
- Working Conditions: Office environment, possible remote work, flexible hours.
- Qualities and Traits: Strong communicator, empathetic, detail-oriented, proactive, and team player.
Brian Lamban CSSWB
HR ManagerMetacom Careers
Reply Today 0 Times
Working Location
Bridgetowne Destination Estate. Eulogio Rodriguez Jr. Ave, Quezon City, Metro Manila, Philippines
Posted on 05 May 2025
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