Fat Commerce Pte Ltd
Open Country:Indonesia | Malaysia | Philippines | Thailand | Vietnam
Language Requirements:English
We are a Singapore based company, selling smart gadgets products online.
As part of the Customer Success Team, you are required to serve our customers, communicate and assist them in a polite & professional manner. You will need to understand how smart gadgets work, check out online videos if you need to understand how specific gadget works.
This involves but is not limited to, guiding our customers through a step-by-step process. This role is an integral part of our commitment of service to our customers. To succeed in this role, the candidate must be able to show that they are capable of multitasking and communicate effectively.
We currently have an AI Chatbot integrated into our customer service system to manage inquiries. Your role will involve monitoring the chatbot's interactions, stepping in to assist if it provides incorrect or incomplete responses, and ensuring customers receive accurate and helpful support. Additionally, you will play a key role in continuously enhancing the chatbot's knowledge base by identifying gaps, updating information, and refining its responses to improve overall performance and customer satisfaction.
We are looking for a exceptional customer success specialist who will;
Ronald Goh
DirectorFat Commerce Pte Ltd
Posted on 30 January 2025
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