Customer Engagement Specialist
Metacom Careers
Job Description
Benefits
Employee Recognition and Rewards
Performance Bonus, Employee Recognition Program, Incentives
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Accidental Death & Dismemberment Insurance, Health Insurance, Life Insurance, HMO
Others
Company Social Events
Perks Benefits
Gym Membership, Parking Space, Retirement Plan
Professional Development
Job Training, Professional Development
Time Off & Leave
Maternity & Paternity Leave, Sick Leave
Description
- Provide exceptional customer support via phone, email, and chat.
- Resolve inquiries and complaints efficiently and professionally.
- Maintain accurate records of customer interactions.
- Collaborate with team members to improve service quality.
- Stay updated on product knowledge and policies.
- Contribute to a positive team environment.
- Handle customer inquiries, resolve complaints, and provide product information.
Requirements
- Educational Qualifications: High/Senior High School diploma required.
- Experience Level: Less than 1 year of relevant experience preferred.
- Skills and Competencies: Excellent communication skills, adherence to compliance standards, and a strong eagerness to assist customers.
- Working Conditions: Typically in an office environment, may involve shift work.
- Qualities and Traits: Patient, empathetic, detail-oriented, and able to work under pressure.
Carmina Cuala
HR OfficerMetacom Careers
Active within three days
Working Location
1180, McKinley Hill Dr. McKinley Hill Dr, Taguig City, Metro Manila, Philippines
Posted on 30 May 2025
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