Client Success Associate

Bluethumb

Negotiable
Remote1-3 Yrs ExpDiplomaFull-time
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Remote Details

Open CountryPhilippines

Language RequirementsEnglish

This remote job is open to candidates in specific countries. Please confirm if you want to continue despite potential location restrictions

Job Description

Description

Kindly fill out the form to start your application. https://tinyurl.com/Bluethumb-Careers


What are the top 3 goals of this person at the end of one year?

  • Deepen relationships with at least five of Bluethumb’s past clients
  • Support lead generation activities by documenting at least 20 potential clients with their profiles.
  • Help document the Bluethumb client success process with the help of 4 interns.


What are the top qualities of an ideal person for this role?

  • Holistic
  • Into self-improvement and growth by living a healthy lifestyle
  • Progressive
  • Can work professionally and remain respectful of people with contrasting opinions, beliefs, and tastes
  • Open to objective feedback about the work
  • Personable
  • Can carry themselves in a confident yet approachable manner
  • Empathetic
  • Cares about people and our planet
  • Communicates to understand and respond with a clear intention to help
  • Accurate
  • Highly organized and has good attention to detail



What are your top five responsibilities?

  • Ensure that our clients remember us for a pleasant light work experience
  • Support the team by providing clear and timely feedback on projects
  • Screen and nurture potential leads based on our criteria for an ideal client
  • Reconnect with past clients to see potential collaborations
  • Ensure that all correspondence seen by our community is relevant, error-free, and adheres to our standards of quality


What are the top skills required to succeed in their role?

  • A foundational understanding of brand identity development
  • Proficiency in programs such as—
  • Keynote
  • Google Sheets and Docs
  • Canva
  • It would be an advantage if you are proficient in any of these as well—
  • ChatGPT
  • HubSpot CRM
  • Meta for Business


How much is the monthly salary that is proportionate to the given role?

PHP 20,000—25,000


What other benefits will be available for successful hires?

  • Standard Government Issued Benefits: SSS, PhilHealth, Pag-ibig
  • Vacation and Sick Leave credits after one year of service
  • Service award for long-term employees
  • Health insurance after 6 months of service


Aside from an interview, are there any specific tests or requirements for this role?

  • One to three years of relevant professional design experience in any of the following fields—advertising, marketing, branding, tech, editorial, or public relations.
  • Essentials for remote work—
  • Stable electricity and internet connection
  • A space where you can focus and be productive
  • Headset with mic and webcam for virtual meetings


Requirements

Please refer to job description.

Customer Relationship ManagementProblem SolvingCommunication SkillsProduct KnowledgeData AnalysisProject ManagementCustomer AdvocacyTime ManagementCross-Functional Collaboration
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Boss

HR ManagerBluethumb

Posted on 23 May 2025

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