• Provide exceptional support to customers through chat platforms.
• Assist customers with inquiries, troubleshooting and resolving issues.
• Ensure customer satisfaction by responding promptly and thoroughly to inquiries.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve customer support processes.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–2 years of experience in a customer support role.
• Skills and Competencies: Strong written communication skills and a customer-centric mindset.
• Responsibilities and Duties: Ability to handle multiple chat inquiries simultaneously.
• Working Conditions: Ability to work in a fast-paced environment.
• Qualities and Traits: Patience, empathy, and problem-solving skills.