Healthcare

The Healthcare line of business focuses on the following key responsibilities:

· Process claims accurately and efficiently within turnaround time (TAT) guidelines.

· Support members and providers with benefit, eligibility, and authorization inquiries.

· Ensure HIPAA compliance and data confidentiality in all transactions.

· Collaborate with internal teams to improve process efficiency and service quality.

· Track and report key performance indicators (KPIs) to enhance operational outcomes.

What Is Sagility?

• Sagility is a global healthcare-focused BPM (business process management) / outsourcing provider.
• It supports both payers (e.g., health insurance companies) and providers (e.g., hospitals, physician groups) by optimizing operational workflows using technology.
• Their solutions are “tech-led” — they use AI, robotic process automation (RPA), analytics, and cloud-based platforms to deliver their services. Globally, they have more than 25,000 employees across multiple countries and dozens of delivery centers.
• They also emphasize Corporate Social Responsibility (CSR), focusing on community upliftment, education, healthcare access, and sustainable social development.

Core Services (“What Sagility Does”)

Here are the main service categories Sagility offers:

• Claims Management — Handling the full lifecycle of healthcare claims: intake, adjudication, appeals, billing, etc.
• Revenue Cycle Management (RCM) — Helping provider clients (hospitals, clinics) with tasks like medical coding, billing, accounts receivable follow-up.
• Payment Integrity — Detecting and preventing improper payments, reducing administrative costs while maintaining provider relationships.
• Provider Network Operations — Credentialing, directory management, and supporting providers.
• Clinical Services — Includes utilization management, care management, specialized programs like “frailty resilience.
• Member / Patient Engagement — Through omnichannel outreach (calls, messages, emails), connecting patients/members and providers or payers.
• Consulting / Transformation — Helping healthcare clients migrate technologies, transform business processes, and improve operational maturity.

Why Work at Sagility — Pros & Considerations

Pros:

• Exposure to healthcare industry operations (claims, billing, clinical support)
• Tech-driven environment — good if you like working with automation / analytics
• Global company — potential for career growth, international practices
• Emphasis on CSR — involvement in social initiatives

Considerations:

• Some roles are demanding (metrics-driven, process-oriented)
• Depending on the role, may involve shift work, especially for customer-facing accounts
• High standards for quality (e.g., regular audits, monitoring)

Requirements:

• College graduate of any course.
• With or without BPO experience.
• 2 years undergraduate or graduate of a 2-year course with 6 months of work experience.
• Good communication skills.