• Engage with customers to provide information, assistance, and solutions to their inquiries.
• Utilize effective communication techniques to address and troubleshoot customer issues.
• Maintain accurate records of customer interactions and transactions.
• Upsell products and services while ensuring customer satisfaction.
• Collaborate with team members to improve service delivery and performance.

Requirements

• Educational Qualifications: Diploma in a relevant field or equivalent experience.
• Experience Level: 0–2 years, fresh graduates are encouraged to apply.
• Skills and Competencies: Proficiency in English, strong customer service skills, and effective problem-solving abilities.
• Qualities and Traits: Excellent interpersonal skills, organized, and able to work well under pressure.
• Responsibilities and Duties: Ability to manage customer accounts and provide outstanding service.