After Sales Technical Support
Havenzen Trading Co.
Job Description
Benefits
Employee Recognition and Rewards
Incentives
Government Mandated Benefits
13th Month Pay
Insurance Health & Wellness
Accidental Death & Dismemberment Insurance
Perks Benefits
Annual Company Trip
Professional Development
Professional Development
Description
- Provide technical support for customers post-purchase.
- Troubleshoot and resolve product issues via phone, email, or chat.
- Guide customers through product setup and usage.
- Collaborate with tech team on product improvements.
- Maintain documentation of customer interactions and solutions.
- Train customers on product features and best practices.
Requirements
- Educational Qualifications: Bachelor’s degree in a relevant field.
- Experience Level: 1-3 years in after-sales support or technical assistance.
- Skills and Competencies: Proficient in English, CRM software, excellent communication, and teamwork.
- Working Conditions: Office environment with potential remote support tasks.
- Qualities and Traits: Strong interpersonal abilities, detail-oriented, and proactive problem-solving skills.
Mark Francis A. Pacheco
HR ManagerHavenzen Trading Co.
Active today
Working Location
2nd, GBW Building. 341 Quezon Ave, Santa Mesa Heights, Quezon City, 1114 Metro Manila, Philippines
Posted on 13 August 2025
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