Workforce Management/Real Time Analyst

JobsAvenuePH

＄529-705[月薪]
现场办公 - 奎松市<1 年經驗專科全職
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職位描述

福利待遇

  • 津貼

    餐補

  • 員工表彰與獎勵

    績效獎金, 員工表彰計畫

  • 法定福利

    13薪, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS

  • 健康保險

    殘疾保險, 健康保險, 人壽保險, 健康維護組織

  • 額外福利

    員工折扣, 睡眠區

  • 職業發展

    導師計畫

  • 休假和請假

    喪假, 產假和陪產假, 育兒假, 單親假, 休假

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簡介

  • About the Role:
  • We are seeking a detail-oriented Workforce Analyst to join our team. In this role, you will analyze workforce data, forecast staffing needs, and optimize resource allocation to ensure operational efficiency within our BPO operations.
  • Key Responsibilities:
  • Collect and analyze workforce data, including employee turnover, recruitment, and training metrics.
  • Forecast staffing requirements to meet service level agreements and operational goals.
  • Develop and maintain employee schedules to ensure optimal coverage.
  • Monitor real-time performance metrics and adjust staffing plans as necessary.
  • Collaborate with management to identify process improvements and implement workforce strategies.
  • Prepare regular reports on workforce metrics and present findings to stakeholders.

職位要求

  • Proven experience as a Workforce Analyst or in a similar role within the BPO industry.
  • Strong analytical skills with proficiency in data analysis tools and software.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
報告文件BPO Workforce AnalystBPO RTA
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John Christopher Briagas

OwnerJobsAvenuePH

More than ten replies today

工作地址

Cyberpark Tower 2. General Araneta, Cubao, Quezon City, 1109 Metro Manila, Philippines

發布於 03 March 2025

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