Role

An opportunity has arisen for a Project Manager to join the Project Management team. In this role, you will collaborate with the UK PMs to facilitate jobs during the graphic adaptation phase of artwork process for packaging production. As a key facilitator within the supply chain for packaging artwork issues, you will communicate with clients, design firms, printers, and on-site personnel/sales to ensure proper printability for packaging. As an essential figure in this process, you will help maintain and enhance the business relationship with the client.

Your primary responsibility will be to coordinate graphic adaptation production through job instructions and schedules to complete jobs. Within SGS, you will effectively communicate specifications for each piece of packaging artwork on your brands by utilising our order entry system and serving as a resource for production departments when issues or questions arise.

The Project Manager is the main resource for on-site personnel and sales, and the key point of contact for the production department at SGS.

Key Responsibilites

Client/Supply Chain Interaction

• Consult with on-site personnel and/or clients during adaptation development and pre-press execution.
• Attend pre-production meetings (or other relevant meetings) when feasible, at the request of on-site personnel, sales, or clients.
• Respond promptly to client inquiries.
• Establish and maintain a professional working relationship with clients, design firms and printers.
• Communicate artwork issues with clients, on-site personnel, sales, and printers.
• Address minor issues directly with design firms; if timing is affected, notify clients, on-site personnel, or sales.
• Respond promptly to requests from clients, on-site personnel, sales, and others.
• Document all critical information that might impact quality.
• Participate in process improvement efforts and various production meetings to foster a positive, creative impact on the business.

Project Management

• Understand the client's process (deliverables, rework).
• Review and discuss all project mapping and brief requirements with the client to collaboratively ensure they are suitable for the studio's needs.
• Create and share cost estimates with the client in accordance with the agreed price matrix.
• Gather, coordinate, and communicate job-related information to production.
• Verify that the technical data supplied is correct in relation to the artwork provided.
• Ensure that all project deadlines are met.
• Conduct a thorough review of all adaptations to ensure they have been accurately executed by the studio and meet the client's expectations.
• Review PDFs for questions or comments.
• Troubleshoot and solve problems internally and externally.
• Thoroughly track all key elements of the project using an Excel tracker.
• Upload artwork into the clients bespoke approval platform.
• Immediately communicate any issues to management.
• Ensure that order entries are complete and concise when delivered to production.
• Timely closure of projects and invoice creation.

Previous Experience and Skills

• Prior project management experience in the design, print, or production art industry.
• Comprehensive understanding of work instructions and SOPs.
• Strong interpersonal skills.
• Ability to work independently with minimal supervision.
• Confidence in handling both internal and external calls.
• Excellent communication skills with clients.
• Effective problem-solving skills.
• Proficiency in accurately conveying order requirements to the studio via MySGS inputs

Please refer to job description.