Job Title: Healthcare Account Associate (College Graduate) – Work On-site Only

FULLY VIRTUAL PROCESS

Work Setup:

• On-site and full-time
• Paid training and continuous learning opportunities
• Performance incentives and career development programs

Job Overview:

We are seeking college graduates to join our growing Healthcare Account team. This entry-level role is ideal for individuals who want to start a career in healthcare support, customer service, or medical administration. As a Healthcare Account Associate, you will assist patients, members, or providers with inquiries related to insurance coverage, billing, medical services, and healthcare plans.

Key Responsibilities:

• Answer calls, emails, or chats from healthcare members, patients, or providers in a professional and empathetic manner
• Provide accurate information about health plans, benefits, authorizations, and claims status
• Assist in resolving billing, eligibility, and service-related concerns
• Use CRM and healthcare systems to log and update account information
• Ensure compliance with HIPAA and data privacy regulations
• Collaborate with internal teams for issue resolution and service improvement
• Meet quality assurance standards, productivity goals, and client expectations

• College graduate (any course; Nursing, Allied Health, Psychology, or Communication preferred)

Preferred courses: Nursing, Allied Health, Psychology, Communication, Business Administration, or any healthcare-related or customer-oriented field.

• Strong communication and interpersonal skills
• Willingness to learn healthcare-related terms and systems
• No experience required; BPO or customer service experience is a plus
• Tech-savvy and able to navigate multiple systems simultaneously
• Amenable to shifting schedules, including night shifts or weekends

Preferred Skills:

• Knowledge of U.S. healthcare systems (HMO, PPO, Medicaid, Medicare) is an advantage
• Experience with customer service or healthcare accounts (voice or non-voice) is a plus
• Adaptability in a fast-paced environment and ability to handle sensitive patient information

Experience:

• No prior experience required – fresh graduates are welcome to apply.
• BPO or healthcare customer service experience is a plus, but not mandatory.