Non-Voice Team Leader
Thoth AI
＄352-616[月薪]
现场办公 - 巴石1-3 年經驗高中全職
分享
職位描述
簡介
- Supervise and guide a team of non-voice customer service representatives.
- Monitor and evaluate team performance to ensure quality service.
- Handle escalated customer inquiries and resolve issues promptly.
- Train and develop team members for improved performance.
- Create and manage schedules to ensure coverage and meet service levels.
- Analyze performance metrics to identify areas of improvement.
- Develop and implement strategies to enhance customer satisfaction.
- Coordinate with other departments to resolve complex issues.
職位要求
- SHS Grad/ Bachelor's degree or equivalent experience in a related field.
- Proven experience in a supervisory/SME role within BPO customer service.
- Strong understanding of non-voice communication channels.
- Excellent verbal and written communication skills.
- Ability to handle multiple tasks and prioritize effectively.
- Strong problem-solving skills and attention to detail.
- Proficient in using customer service software and tools.
客戶服務問題解決強烈的職業道德團隊合作者賬戶管理呼叫中心組織能力
Preview
Everglow AI Talent Acquisition
HR总监Thoth AI
工作地址
2F Citadines Millenium, Sapphire Road, Citadines Millennium Ortigas Manila. 11 Ortigas Ave, Ortigas Center, Pasig, Metro Manila, Philippines
發布於 26 December 2024
猜你想看
查看更多Service Desk Supervisor
HireRightNegotiable
现场办公 - 巴石3 - 5 年經驗專科全職
BossHR Manager
Customer Service Supervisor
Toby's Sports (Group of Companies)Negotiable
现场办公 - 巴石1-3 年經驗本科全職
BossHR Manager
Customer Service Supervisor
Tobys Sports＄440-528[月薪]
现场办公 - 巴石1-3 年經驗本科全職
BossHR Manager
BPO Supervisor
Go-Get Data Consultancy＄440-616[月薪]
现场办公 - 巴石1-3 年經驗本科全職
Ozidi OdunzeHR Manager
BPO Team Leader (Order Taking)
Welsend Global Services＄616-705[月薪]
现场办公 - 達義1-3 年經驗專科全職
Welsend GlobalHR Officer
Bossjob安全提醒
若該職位需要您出國工作，請提高警惕，並小心詐騙。
如果您在求職過程中遇到雇主有以下行為， 請立即檢舉
- 扣留您的身分證件，
- 要求您提供擔保或收取財產，
- 迫使您投資或籌集資金，
- 收取非法利益，
- 或其他違法情形。
