Delivery Experience Coordinator

Metacom Business Process Outsourcing Solution Inc.

$271-313[月薪]
现场办公 - 宿務無需經驗高中全職
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職位描述

福利待遇

  • 員工表彰與獎勵

    績效獎金, 獎勵機制

  • 法定福利

    13薪, Pag-Ibig 基金, 菲爾健康, SSS/GSIS

  • 健康保險

    健康維護組織

  • 職業發展

    工作培訓, 職業發展

  • 休假和請假

    休假

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We're Hiring: Customer Service Representative – Food Delivery Account (BPO)

Location: Cebu IT Park

Shift: Shifting Schedule

Employment Type: Full-time


About the Role:

Join our dynamic BPO team and become the voice behind one of the world’s leading food delivery platforms! As a Customer Service Representative, you will help hungry customers, support delivery partners, and assist restaurant vendors—all while delivering top-notch service.


Key Responsibilities:

  • Handle inbound and outbound calls, chats, or emails from customers, delivery riders, and restaurant partners.
  • Assist with order placement, tracking, cancellations, refunds, and account concerns.
  • Resolve issues related to deliveries, payments, or app functionality with empathy and professionalism.
  • Maintain a high level of product knowledge to provide accurate information and solutions.
  • Work collaboratively with team leads and quality assurance to ensure continuous improvement.


Qualifications:

  • High school graduate or equivalent (college degree preferred).
  • Excellent verbal and written communication skills in English.
  • Tech-savvy and comfortable navigating mobile apps and CRMs.
  • Strong problem-solving skills and the ability to think on your feet.
  • Willing to work on shifting schedules, weekends, and holidays.


What We Offer:

  • Competitive salary package and performance-based incentives.
  • Paid training and development opportunities.
  • Health and wellness benefits (HMO, mental health support, etc.).
  • Fun and inclusive work environment.
  • Career growth within a fast-growing account.


Ready to Deliver Awesome Customer Experiences?

Apply now and be part of a team that keeps food moving and customers happy!

客戶服務賬戶管理問題解決英語語言
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Marc Elijah Banag

HR OfficerMetacom Business Process Outsourcing Solution Inc.

今天回覆 0 次

工作地址

Cebu IT Park, Skyrise 1 (Near BPI Skyrise ATM), BPI Skyrise ATM. Lobby, Skyrise 1 Bldg, Lahug, Cebu City, 6000 Cebu, Philippines

發布於 08 October 2025

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