COMPANY PROFILE: This is a multinational IT company and well-known in different countries. They focus on delivering quality service to their clients that relates to their digital transformation needs. They have various partners and have over 200,000 employees worldwide.

• Position: Spanish Customer Help Desk Support
• Company Industry: IT/BPO Company
• Work Location: Cebu City
• Salary: Php 60,000 - Php 80,000 gross
• Work Schedule: Shifting Schedule
• Work Set-up: Work Onsite

JOB RESPONSIBILITIES:

• Receive and respond to customer inquiries through phone, email, or chat using Spanish or English languages
• Resolving issues and troubleshooting technical problems.
• Ensure a high level of customer satisfaction
• Providing proactive customer outreach
• Handling customer complaints
• Perform other related tasks if needed.

RECRUITMENT PROCESS (ONLINE PROCESS):

• Initial Interview
• Final Interview
• Language Assessment
• Job Offer

• Must be fluent in Spanish and English language
• Open for Filipino or Foreign nationals who have a permanent visa in the Philippines
• Open for Senior High School, College graduate, and Undergraduate (Completed at least 2 years in College)
• With or without call center experience
• Knowledge of Microsoft server, workstation, and network technologies is a plus
• Willing to work onsite in Cebu City