The Credit and Collection Supervisor is responsible for overseeing the company's credit and collection operations, ensuring that all accounts receivable are collected in a timely and efficient manner. This position involves managing a team of credit and collection staff, monitoring overdue accounts, implementing collection strategies, and ensuring adherence to company policies and legal requirements. The Credit and Collection Supervisor plays a critical role in maintaining the financial health of the company by ensuring the effective management of credit risk and improving cash flow.

Key Responsibilities:

• Supervise and lead the Credit and Collection team, providing guidance, training, and support to ensure departmental objectives are met.
• Oversee the establishment and enforcement of credit policies and procedures.
• Review and approve customer credit applications, setting appropriate credit limits based on financial analysis and company policy.
• Monitor the creditworthiness of customers and make recommendations for adjustments to credit limits, terms, and conditions when necessary.
• Ensure compliance with all credit policies and applicable laws to mitigate financial risk for the company.
• Develop and implement effective collection strategies to reduce the company’s outstanding receivables.
• Monitor and track overdue accounts, ensuring that collection efforts are conducted in a timely and professional manner.
• Work with clients to negotiate payment terms, resolve disputes, and set up payment plans.
• Ensure that all overdue accounts are pursued through appropriate communication methods (phone calls, emails, or letters).
• Prepare and send reminders for overdue accounts and escalate issues to management when necessary.

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field.
• Minimum of 3-5 years of experience in credit and collections, with at least 2 years in a supervisory or managerial role.
• Strong negotiation skills and ability to handle conflicts.