Requirements:

• Candidate must possess at least a Bachelor's/College Degree in any 4-year Business-related course;

• Good written and verbal communication;

• Proficient in Microsoft Office 365 especially in Excel, Powerpoint and Presentation Software like Canva.

• Preferably 2 yrs. managerial work experience specializing in Customer Services or Human Relations preferably in any industry;

• Good management and interpersonal skills, both internally and externally

• With good customer focus orientation

• Results oriented / With Sense of Urgency

• Highly Organized / Systematic

• Coaching & mentorship ability is a plus



JOB DESCRIPTION:

• To manage and monitor the Customer Services Team to ensure the Service Level Standards (SLS) are being followed and are being met or complied with accordingly.

• To monitor and report progress of the company’s Service Level Standards (SLS) including highlighting risks, delays, and opportunities to the President & Managing Director.

• To provide timely feedback/reportorial to top management regarding overall performance of Customer Service Team.

• To be responsible for the proper clients-related documentations handling together with the team including archiving / storage in compliance to the Data Privacy Law.

• To project a professional and reliable Company image through in-person, email and phone interaction;

• To discharge the following functions as Human Resources/Relations Manager:

➢ Recruitment and Hiring

➢ Training and Development.

➢ Employer-Employee Relations

➢ Employee Rewards

➢ Maintain Company Culture

➢ Create a Safe Work Environment.

• To report directly to the President & Managing Director

Please refer to job description.