Trainer

Strategic Office Support Inc.

$538-897[月薪]
现场办公 - 宿务1-3年经验本科全职
分享

职位描述

福利待遇

  • 津贴

    伙食补贴

  • 员工表彰与奖励

    年度考核, 员工表彰计划, 节日礼物

  • 法定福利

    13薪, Pag-Ibig 基金, 带薪假, 菲尔健康, SSS/GSIS

  • 健康保险

    健康保险, 健康维护组织

  • 其他

    企业社交活动

  • 额外福利

    停车位

  • 职业发展

    职业发展

  • 休假和请假

    丧假, 生日假, 产假和陪产假, 病假, 单亲假, 休假

显示更多

职位描述

Job Title: Communication Skills Trainer

Location: Onsite - Ebloc 3 Bldg, Padriga St., Asiatown IT Park, Lahug, Cebu City

Department: Support - Training Team

Employment Type: Full-Time

Schedule: Shifting Schedule (depending on client needs)

Start Date: ASAP


The Communication Skills Trainer is responsible for delivering training programs focused on developing verbal, listening, interpersonal, and written communication skills among newly hired and existing healthcare associates. The role is essential in ensuring associates are able to confidently and professionally interact with patients, insurance providers, and DME/HME service providers across phone, email, and chat. This trainer ensures that communication quality aligns with client expectations and industry standards, contributing to effective patient engagement and operational excellence.


  • Conduct classroom and virtual training sessions focused on communication fundamentals, active listening, empathy, call handling, email etiquette, and chat professionalism.
  • Customize learning sessions to address role-specific communication needs (e.g., Intake, VOB, CSR, A/R, Billing).
  • Demonstrate best practices through live examples, simulations, role-plays, and real-time feedback.
  • Collaborate with instructional designers and process trainers to integrate communication objectives into role-based learning paths.
  • Create training decks, learner handouts, evaluation rubrics, and feedback forms.
  • Continuously refine content based on learner performance and client feedback.
  • Assess communication skills through graded role-plays, mock calls, email/chat writing exercises, and participation in discussions.
  • Provide timely coaching and constructive feedback tailored to each trainee’s development area.
  • Identify trainees at risk of underperformance and collaborate with the Training Supervisor for additional coaching or remediation.
  • Maintain accurate records of trainee attendance, performance evaluations, and training completion.
  • Submit end-of-day reports, training summaries, and post-training evaluations to the Training Supervisor or Manager.
  • Track common communication gaps across batches and recommend improvements to the curriculum.


职位要求

  • 2-3 years of experience delivering communication or soft skills training in a corporate, BPO, or healthcare outsourcing setting.
  • Strong command of spoken and written English; excellent facilitation and interpersonal skills.
  • Demonstrated ability to coach and develop individuals with varying communication skill levels.
  • Familiarity with healthcare-related communication scenarios (e.g., patient calls, insurance follow-ups, provider inquiries) is a plus.
  • Experience using LMS platforms and basic content development/authoring tools (e.g., PowerPoint, Articulate 360).
  • Bachelor’s degree in Communication, Education, English, ESL, or a related field preferred.


高超的交流技巧书面交流教练
Preview

Kharl C J Ababa

Talent Acquisition SupervisorStrategic Office Support Inc.

工作地址

10th flr., Ebloc-3 bldg., Padriga St. Asiatown IT Park, 6000, 6000 Sudlon, Cebu City, 6000 Cebu, Philippines

发布于 16 May 2025

举报

Bossjob安全提醒

如果该职位要求您在海外工作,请保持警惕,谨防欺诈。

如果你在求职过程中遇到有以下行为的雇主, 请立即举报

  • 扣留您的身份证,
  • 要求您提供担保或收取财产,
  • 迫使你投资或筹集资金,
  • 收集非法利益,
  • 或其他非法情况。