Technical Support Representative

RSD Human Resource Management Consultancy

＄354-443[Monthly]
On-site - Pasig1-3 Yrs ExpBachelorFull-time
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Job Description

Description

  • Provide front-line technical support to customers via phone, email, and chat.
  • Troubleshoot hardware and software issues effectively and efficiently.
  • Document customer interactions and technical issues in the support system.
  • Collaborate with engineering teams to resolve complex problems.
  • Assist in developing support documentation and FAQs.
  • Maintain a high level of customer satisfaction.


Requirements

  • Educational Qualifications: Bachelor’s degree in Computer Science or related field.
  • Experience Level: 1-3 years of experience in technical support or customer service roles.
  • Skills and Competencies: Proficient in troubleshooting software and hardware issues; strong communication skills.
  • Working Conditions: Primarily office-based, full-time, may require evening or weekend shifts.
  • Qualities and Traits: Patience, empathy, attention to detail, and problem-solving abilities.
Technical SupportCommunication Skills
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Maricel Viovicente

Career Architect IIRSD Human Resource Management Consultancy

More than ten replies today

Working Location

Ortigas Center

Posted on 11 July 2025

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