Support Specialist
Metacom Business Process Outsourcing Solution Inc.
Job Description
Benefits
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Accidental Death & Dismemberment Insurance, Dental Insurance, Disability Insurance, Life Insurance, HMO
Others
Company Social Events, Office Parties
Perks Benefits
Company Equipment
Professional Development
Job Training
Time Off & Leave
Sick Leave
Description
- Respond to customer inquiries via phone, email, and chat.
- Provide product and service information accurately.
- Resolve complaints and issues in a timely manner.
- Maintain customer records and update information as necessary.
- Work collaboratively with team members to enhance customer experience.
- Adhere to company policies and procedures.
Requirements
- Educational Qualifications: Bachelor’s degree in a relevant field.
- Experience Level: 2 years international bpo experience
- Skills and Competencies: Proficient in English, strong communication skills, compliance with company protocols, and eagerness to assist customers.
- Responsibilities and Duties: Handle customer inquiries, resolve issues, maintain records, and ensure satisfaction.
- Working Conditions: Office environment, potential for remote work; may involve shift hours.
- Qualities and Traits: Empathetic, patient, detail-oriented, and proactive in problem-solving.
Carmina Cuala
HR OfficerMetacom Business Process Outsourcing Solution Inc.
Reply Today 0 Times
Working Location
18, Upper Mckinley Road. G3P4+V38, McKinley Hill Dr, Taguig City, Metro Manila, Philippines
Posted on 18 June 2025
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Metacom Business Process Outsourcing Solution Inc.
Unfinanced / Angel
501-1000 Employees
BPO & Call Center
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