Responsible for providing oversight of customer service staff

Primary duties may include but are not limited to

• Establishes departmental policies and procedures
• Prepares and communicates information to appropriate parties regarding dental programs, procedures, changes, and government mandated disclosures
• Serves as mentor to lower leveled managers; serves as subject matter expert for other areas of the company as well as within the department
• Has accountability for deliverables of a third party or vendor
• Manages multiple functions requiring unique sets of knowledge or has significant fiscal accountability over and above routine people/equipment costs
• Develops and manages annual operating budget
• May be assigned to special project work consistent with the role and as dictated by the needs of the business
• Audits to monitor efficiency and compliance with policies; prepares specialized reports
• Hires, trains, coaches, counsels, and evaluates performance of direct reports.

Please refer to job description.