On Site Technical Support Specialist

We are looking for an On-Site IT Support Specialist that has the desire to interact with our valued clients remotely but also going to client sites for IT repairs, troubleshooting and set ups that can’t be performed remotely. This position is ideal for the IT lover that likes to get their hands on technology and that doesn’t want to sit at a desk all day. You will be out in the field about 50% of your week on average. Our clients are mainly in the Central Ohio area.

• Must have excellent written and verbal skills as you would be communicating directly to our clients and representing our company.
• We are looking for someone who is looking to develop an IT career, not just collect a paycheck and be on a Help Desk for 20 years. This is a growth position within a growing company. You must have a thirst for growing and learning in technology. We value someone who has a passion for IT not someone who has the knowledge but doesn't care and bolts at 5:01pm.
• This resource should be comfortable working in a team environment and directly with customers. We work in a business that changes rapidly, and our niche is staying in tune with those changes regularly so that we can apply our knowledge. Candidates should be willing to stay on the forefront of technology relative to the services we provide.

The ideal candidate will have experience or a strong desire to learn the following:

• Must have prior experience working for a Managed Service Provider- this experience is required.
• ConnectWise Manage
• ConnectWise Automate
• VoIP Telephony
• IT Glue
• PowerShell scripting
• Ubiquiti
• Veeam Backups
• Cisco Meraki
• Office365 administration.
• Firewall configuration. We deal with WatchGuard and Cisco Meraki. Mostly basic setup and port forwarding.
• Hyper-V and Windows 2016
• Active Directory and Windows server skills including; DHCP, DNS, NTFS permissions, and Group Policy creation.
• Basic wireless knowledge
• Basic wiring skills: Terminate, tone and test network cables. Install patch panels.
• Associate Degree or Bachelor's Degree beneficial, proven track record of reliability is critical
• Previous experience in a technical support role
• Ability to document issues clearly and effectively
• Patience under pressure is vital
• Solid verbal, written communications, and presentation skills
• Must be self-motivated, goal oriented, confident, ethical and a team player
• Ability to meet deadlines and work with minimal supervision and guidance
• Must have strong skills in server configurations, workstation configurations, firewall configurations, network setup, cloud support

• Additional Requirements:
• Applicants must be able to lift up to 50lbs (servers and backup systems) and have their own vehicle in order to visit multiple customers per day in central Ohio area as needed.
• Must be able to travel to client sites as needed to perform the necessary functions of this role.