• Proven working knowledge of Messaging and Collaboration tools & services (Slack, Trello, MS Planner, Zoom and MS Teams)
• Seasoned IT support agent (L1 or L2) with the operational knowledge & experience of Service Now (5y+)
• Flexibility to operate in US and EMEA time zones
• Ability to collaborate with other IT operational teams and integrate conferencing &messaging solutions with other enterprise systems.
• Document and update support procedures and user guides, including Knowledge Articles (KBAs)
• Must have > excellent command of an English language
  
  

• Bachelor's degree in information technology, Computer Science, or a related field.
• Minimum of 5 years of experience in conferencing support or a similar role.
• Proficiency in using and supporting various conferencing and messaging platforms such as Slack, Trello, Zoom, Microsoft Teams, and OneDrive/SharePoint online, Email support.
• Extensive knowledge of Service Now and the Incident Management module
• Considerable years of experience in supporting and managing collaboration systems
• Strong troubleshooting skills and the ability to resolve technical issues promptly.
• Ability to work independently and as part of a team.

Please refer to job description.