1. Assist the C3 Coach in Coaching and Auditing Calls

• Observe and evaluate live or recorded employee calls to assess their quality and effectiveness.
• Provide constructive feedback on call handling, communication skills, and adherence to guidelines.
• Collaborate with the C3 coach to develop action plans for employee improvement.

2. Conduct Interventions to Improve Communication

• Identify employees who require support in communication skills.
• Organize one-on-one or group interventions to address language barriers, tone, and clarity.
• Provide tips and techniques to enhance verbal and non-verbal communication in a professional setting.

3. Attend Calibrations with the Training Team

• Participate in calibration sessions to align on quality standards and ensure consistent scoring.
• Analyze call data and performance metrics to identify trends and areas for improvement.
• Share insights and recommendations based on observed patterns during the calibration process.

4. Conduct Training Sessions on Cultural Awareness

• Assist the team in designing and delivering training sessions to enhance employees’ understanding of U.S. culture and pop culture.
• Create engaging activities or role-plays that simulate real-life scenarios related to cultural differences.
• Provide insights into cultural nuances, idiomatic expressions, and appropriate communication styles for U.S. customers.

Secondary or Supportive Tasks

• Collaborate with the training team to update and refine training materials.
• Monitor and report the effectiveness of coaching, interventions, and cultural training programs.
• Act as a cultural liaison to bridge communication gaps between employees and U.S.-based customers.
• Support onboarding processes by introducing new employees to cultural expectations and communication standards.
• Provide ongoing mentorship to employees struggling with cultural adaptation or communication challenges.

• Applicants must be U.S. citizens who were born and raised in the United States.
• Effective communication English skills.
• Alien Employment Permit (AEP)
• Alien Certificate of Registration Identity Card (ACR I-Card).

(It would be desirable if available)