The Governance & Performance Management Associate plays a crucial role in supporting the Department Head and Support Officers in the effective execution and optimization of vendor relationships. This position involves continuous coordination with third-party vendors to ensure their adherence to contractual obligations and service level agreements (SLAs). The Governance & Performance Management Associate is responsible for designing and negotiating SLAs that align with organizational needs and performance expectations. Through performance evaluations, data-driven insights, and continuous improvement efforts, the Governance & Performance Management Associate contributes to enhancing organizational efficiency and supports the achievement of business objectives.

Key responsibilities:

• Monitors and consolidates vendor performance evaluations from service delivery managers, vendors, other business units, ensuring that vendor performance is accurately assessed and tracked.
• Prepares consolidated performance evaluation reports and dashboards for service delivery managers, service providers, and other stakeholders. Ensures that all requests and cases received are assigned tracking / control number.
• Monitors & ensures the implementation and application of service level credits by service delivery managers to ensure proper adherence to SLAs.
• Assists in scheduling vendor and business unit meetings, including preparing and delivering presentations as needed.
• Gathers relevant data and information to address and resolve escalated vendor issues, ensuring timely and effective resolutions. Assist in the preparation and facilitation of case resolution report / meeting.
• Designs and assist in negotiation of SLAs and service level metrics for third-party service providers, ensuring they are clear, achievable, and aligned with organizational goals.

Qualifications:

• Graduate of a 4 year Bachelor’s/College Degree, preferably related to Accountancy or any Business Course
• Able to analyze complex data and situations to make informed decisions and solve problems effectively
• Skilled in negotiating with stakeholders to reach mutually beneficial agreements
• Fresh graduates are welcome to apply
• Willing to be assigned in Makati

Please refer to job description.