• Promote marketing promos, suggestive selling and up selling.
• Ensure safety of customers particularly the minors.
• Assist customers and attend to their concern and query.
• Assist token collectors/redemption clerk in opening the machine service doors and transport of token.
• Prepare daily/weekly/monthly collection reports.

1. Education & Experience:

• Education:
• High school diploma or equivalent required. A college degree is a plus but not mandatory.
• Experience:
• Experience working in an amusement park, entertainment venue, or similar environment is a strong advantage.
• Fresh graduates are welcome to apply if they have a passion for customer service and an interest in the amusement industry.

2. Skills:

• Communication:
• Excellent verbal and written communication skills, with the ability to engage with a wide range of customers, including children and families.
• Ability to clearly explain products, services, and procedures to guests.
• Interpersonal Skills:
• Friendly, approachable, and professional demeanor at all times.
• Ability to remain calm, patient, and positive even in high-pressure situations.
• Problem-Solving:
• Strong problem-solving skills with the ability to address and resolve customer concerns in a timely and effective manner.
• Ability to handle complaints and challenging situations in a calm and professional manner.
• Multitasking:
• Ability to handle multiple tasks simultaneously, such as answering inquiries, processing tickets, and providing directions to guests, all while maintaining a high level of customer service.

3. Personal Attributes:

• Customer-Focused:
• A genuine passion for delivering exceptional customer experiences and creating positive memories for guests.
• Team Player:
• Ability to work effectively as part of a team, helping colleagues when needed and contributing to a positive work environment.
• Reliability & Punctuality:
• Dependable with excellent attendance and punctuality.
• Adaptability:
• Ability to adapt to various customer situations and work environments, especially during peak times (e.g., weekends, holidays, busy seasons).
• Attention to Detail:
• Strong attention to detail when providing information, processing transactions, and ensuring safety protocols are followed.