Customer Service Manager

HAKATA POWER MACHINERIES INC.

$269-359[Monthly]
On-site - Valenzuela1-3 Yrs ExpBachelorFull-time
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Job Description

Benefits

  • Employee Recognition and Rewards

    Performance Bonus

  • Government Mandated Benefits

    13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

Description

  • Lead and manage the customer service team to ensure high-quality service delivery.
  • Develop and implement customer service policies and procedures.
  • Handle escalated customer inquiries and complaints effectively.
  • Monitor performance metrics and prepare reports for management.
  • Train and mentor team members to enhance skills and performance.


Requirements

  • Educational Qualifications: Bachelor's degree in business administration or related field.
  • Experience Level: 1-3 years of experience in customer service management or similar roles.
  • Skills and Competencies: Strong customer service expertise, scheduling proficiency, problem-solving abilities, account management skills, and technical proficiency.
  • Working Conditions: Primarily office-based with occasional remote work opportunities; may involve some evening or weekend shifts.
  • Qualities and Traits: Excellent communication skills, strong leadership capabilities, empathy, and adaptability.
Customer ServiceSchedulingProblem SolvingAccount ManagementTechnical Skills
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Wiljean Ayangod

HR OfficerHAKATA POWER MACHINERIES INC.

More than ten replies today

Working Location

1363-A-1 Darlucio corner Mindanao Avenue Ugong Valenzuela, Valenzuela, Philippines, Metro Manila Subway Depot. M2X9+M3V, Mindanao Ave Ext, Valenzuela, Metro Manila, Philippines

Posted on 06 May 2025

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