Customer Experience Team Lead
Gladex Travel and Tours Corp.
Descrição do Trabalho
Benefícios
Recompensas e reconhecimento de funcionário
Opinião Anual, Incentivos
Benefícios gerenciados pelo Governo
Pagamento no décimo terceiro mês, Fundo Pag-Ibig, Feriados Pagos, Saúde, SSS/GSIS
Saúde e Bem-Estar
HMO
Outros
Eventos Sociais da Empresa
Benefícios de Habilidades
Viagem Anual da Empresa
Desenvolvimento Profissional
Treinamento de Trabalho, Desenvolvimento Profissional
Tempo de desligamento e Saída
Licença médica, Férias Deixadas
Descrição:
- Provide exceptional post-purchase support to customers.
- Resolve product inquiries and complaints promptly.
- Maintain accurate records of customer interactions.
- Assist customers with returns and exchanges.
- Collaborate with other departments to enhance customer satisfaction.
- Meet individual and team performance targets.
- Stay updated on product knowledge and company policies.
Requisito
- Educational Qualifications: Bachelor's degree in a relevant field.
- Experience Level: Less than 1 year of customer service experience, preferably in a call center environment.
- Skills and Competencies: Proficiency in the English language, strong customer service orientation, excellent problem-solving abilities, and organizational skills.
- Responsibilities and Duties: Handle customer inquiries, resolve issues, and provide product support while ensuring customer satisfaction.
- Working Conditions: Office environment, with a possible rotation of shifts and call handling responsibilities.
- Qualities and Traits: Must be a team player with strong interpersonal skills, able to communicate effectively, and demonstrate patience and empathy towards customers.
Rollen Regino
HR and Admin ManagerGladex Travel and Tours Corp.
High response rate
Local de trabalho
Kassco Building. Kassco Building, 7200 Rizal Avenue Corner Lico Street and Cavite Street, Santa Cruz, Manila, Metro Manila, Philippines
Postado em 14 March 2025
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Desfinanciado / Anjo
101-500 funcionários
Hospitalidade e Turismo
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